DET/CHE 2020

The COVID-19 pandemic brought an abrupt halt to in-person instruction for educational institutions across the globe. Like many higher education institutions, UC Berkeley immediately immersed itself in emergency remote instruction, which continued through the summer. Daily changes in the reopening conditions for Fall, bouncing between a continuum of hybrid to remote only, presented obvious challenges to staff attempting to plan for instruction support. This session will present how the helpdesk team at UC Berkeley planned for a variety of scenarios with large gaps of information and constant uncertainty. In addition, we will talk about lessons learned from this planning, our continuous evolution to support instruction in the Fall semester, and how we are making plans for 2021 and beyond.