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Birds of a Feather [clear filter]
Wednesday, December 2

3:30pm PST

Group 1: A Mad, Continuous Scramble: Revamping Instructional Support Helpdesk for Remote Instruction
The COVID-19 pandemic brought an abrupt halt to in-person instruction for educational institutions across the globe. Like many higher education institutions, UC Berkeley immediately immersed itself in emergency remote instruction, which continued through the summer. Daily changes in the reopening conditions for Fall, bouncing between a continuum of hybrid to remote only, presented obvious challenges to staff attempting to plan for instruction support. This session will present how the helpdesk team at UC Berkeley planned for a variety of scenarios with large gaps of information and constant uncertainty. In addition, we will talk about lessons learned from this planning, our continuous evolution to support instruction in the Fall semester, and how we are making plans for 2021 and beyond.

avatar for Kevin Chan

Kevin Chan

Manager - Classroom Technology Services and RTL Operations, UC Berkeley
Kevin has over 15 years of experience in academic technology at UC Berkeley across a broad range of areas including technical operations, project management, service management, and change management/business continuity. He started the role of managing the instructional technology... Read More →

Kelly Chang

Kelly has been a part of the UC Berkeley community since 2015. Pre-COVID, her role meant providing technical in-person support to classrooms. Now, she specializes in student staff training to provide a rapid and responsive support model fitting for the Zoom-Universe. Knowing how difficult... Read More →

Natalie Montanez

Service Lead, Classroom Technology Support, UC Berkeley
Natalie has worked with the Educational Technology Services group in various roles since 2013; first as a student employee. Her first staff position was as the Service Lead for the Classroom Technology Services group and she has recently transitioned into the role of Instructional... Read More →

Wednesday December 2, 2020 3:30pm - 4:00pm PST

3:30pm PST

Group 2: Accessibility Challenges and Opportunities
In this birds of a feather session participants will discuss accessibility challenges encountered when quickly pivoting to online course delivery and student participation. Subtopics include: textbook alternate media options,  captioning, assistive technologies and student-centered IT services. This session will also provide time for participants to share creative solutions adopted on our respective campuses.

avatar for Noelia Franzen

Noelia Franzen

Senior Accessibility Coordinator, CSU, Sonoma State University
Noelia Franzen née Mendoza, serves as the Senior AccessibilityCoordinator at Sonoma State University in Disability Services For Students. She specializes in Alt Media, Assistive Technologies, and Academic Technologies.Noelia earned a Master's in Education with an emphasis in Instructional... Read More →

Wednesday December 2, 2020 3:30pm - 4:00pm PST

3:30pm PST

Group 3: Avoiding Plagiarism through Assignment Design
Online proctoring is used in high stakes exams, yet it is not always equitable. Further, many faculty come to rely on online proctoring for day-to-day exams and assessments. But if the goal is to help students achieve course learning outcomes, does that invite the possibility of a variety of ways to achieve that goal? Online proctoring is designed to prevent cheating, yet good course and assessment design can inhibit cheating while simultaneously helping students achieve the learning outcomes of a course. In order to increase capacity for alternative assessments, we will discuss the role of the institution, of technology, and of faculty in student learning, and various ways in which we can leverage non-proctoring technology to hold students accountable for learning outcomes.

avatar for Julie Gamberg

Julie Gamberg

DE Faculty Development Coordinator, Glendale College
Julie Gamberg is a full-time faculty member at Glendale College. She teaches English composition and humanities fully online. Julie is interested in all things pedagogy, OER, equity, and collaboration. At GCC, as the Distance Education Faculty Development Coordinator, she instituted... Read More →

Wednesday December 2, 2020 3:30pm - 4:00pm PST

3:30pm PST

Group 4: Pivoting On-Campus Services to Support Off-Campus Students
Most college and university students in California who planned to live on campus are currently enrolled and living in off-campus locations. Many will be studying off campus for at least the remainder of the academic year. Campus-based services, such as equipment loans and in-person workshops, have had to pivot to supporting students from a distance. Come discuss with colleagues how service models have changed at your institution and brainstorm potential ways to better serve students.

avatar for Beth McCullough

Beth McCullough

Director, Learning Environment Integration, Stanford University
Beth McCullough is the Director, Learning Environment Integration for Learning Technologies & Spaces at Stanford where she oversees the creation, support, and programming of technology-enhanced places for formal and informal learning. Her current responsibilities include oversight... Read More →

Wednesday December 2, 2020 3:30pm - 4:00pm PST

3:30pm PST

Group 5: Preparing Classrooms for HyFlex Course Delivery
How is USF upgrading the AV in classrooms to prepare for the HyFlex classrooms and the lessons learned so far?  Please join us for this opportunity for attendees to share their upgrade designs, plans, and experiences so far.


Larry Montagna

Larry joined the team at USF in 2002 toward the goal of designing, building, and supporting AV environments at the University of San Francisco.  In that time he has upgraded over 200 rooms, including classrooms, conference rooms, Zoom Rooms,  digital signage, computer and simulation... Read More →

Wednesday December 2, 2020 3:30pm - 4:00pm PST

3:30pm PST

Group 6: We are all in this together: A community of practice meets the faculty development needs during an unprecedented time
UCSF instructional designers, curriculum coordinators, and other educational partners from different schools ramped up an informal community of practice working group to support remote teaching and faculty development across campus during the COVID-19 pandemic.

Topics include:
Establishing an inter-campus working group - disseminating information, sharing resources
Faculty knowledge and skills - meeting people where they are
Expanded roles - course assistant and moderators
Developmental workshops - managing the digital classroom
Remote teaching toolkit - pre-recording lectures, engaging zoom sessions, LMS course design

avatar for Gina Gaiser

Gina Gaiser

Instructional Designer, University of California, San Francisco (UCSF)
Gina Gaiser (she/her) is an Educational Architect, Media Producer, Program Manager, and Educator, delivering online technology solutions and student-centered design to the UC community since 2002. Gina was awarded a BA from the University of California, Santa Cruz (UCSC), and an MFA... Read More →

Xinxin Huang

Xinxin Huang is a Senior Education Technologist at School of Nursing, UCSF. Her work primarily consists of supporting faculty in their pursuit of technology-enhanced teaching such as implementing technologies school and campus wide, applying technological solutions to improve student... Read More →
avatar for Lisa Leiva

Lisa Leiva

Lisa is an Instructional Designer in the UCSF Library. She has over 15 years of experience working with UCSF faculty to enhance learning experiences. She enjoys doing her part to provide faculty with creative methods that integrate technology into the classroom to enhance teaching... Read More →

Stephanie Wallace

Director, Office of Curriculum Support, University of California, San Francisco
Stephanie is the Director of Education and Curricular Services in the Learner Success Center, School of Dentistry Dean's Office. She taught ESOL before joining UCSF in 2013. She transitioned to School of Dentistry in 2018 and supervises a team to ensure that faculty and students have... Read More →

Wednesday December 2, 2020 3:30pm - 4:00pm PST

3:30pm PST

Group 7: Zoom as a Platform for Teaching and Learning
This group is a discussion on all things Zoom, or any other video conferencing platform that is being leveraged for remote or HyFlex instruction during this extraordinary time. Training, equipment, support and therapy are all topics on this table.

avatar for Ken Yoshioka

Ken Yoshioka

Senior Instructional Technologist, University of San Francisco
Fortunate enough to serve for 20 years at the University of San Francisco, first as a Help Desk Technician (7 years) and then as a Senior Instructional Technologist in Educational Technology Services (13 years). Provides support and training for Zoom, Echo360, presentation development... Read More →

Wednesday December 2, 2020 3:30pm - 4:00pm PST